Privacy Policy

Date: July 2018

We welcome you to our website and thank you for your interest in our business. Our dealings with customers and potential customers are based on trust. The trust placed in us has great priority, and thus entails the obligation to treat your data with care and to protect them from misuse. To make you feel secure and comfortable during your visit to our website, we take the protection of your personal data and their confidentiality very seriously. For this reason, we act in accordance with the applicable statutory regulations regarding the protection of the privacy of personal data and regarding data security. In this Privacy Policy, we would like to give you information on when we store your data and how we use them. Our company’s data privacy protection is based on the currently applicable statutory regulations – in particular, the General Data Protection Regulation (GDPR) as well as the relevant jurisdiction. We use personal data exclusively for the notified or agreed purpose. Therefore, we process or use personal data, such as your name, your address, your account number, ID number or telephone number, your email address or IP address only when you provide these to us voluntarily and if this is also permitted under statutory law or when you have consented to the use of the data. We usually process the above-mentioned personal data when you reserve a room or enquire about a reservation online. If you use services, only those data that we need to provide the services are collected, as a rule. Where we ask you for additional data, this information is voluntary. Personal data are processed only for the purpose of performing the requested service and to protect our own legitimate business interests.

1. Names and contact details of the controller and the company’s data protection officer

The controller for the processing of your data on the website (“website”) is

ART Management GmbH, Bangarten 10, 9490 Vaduz, Liechtenstein

You can contact our data protection officer at the following address:

ART Management GmbH, Data Protection Office, Bangarten 10, 9490 Vaduz, Liechtenstein or by sending an email to:

2. Data processed when our website is visited

When our website is used for information purposes only, thus when you do not register or otherwise provide us with information, we process only the personal data that your browser transmits to our server. When you visit our website, we collect the following data that are technically necessary to display our website to you and to ensure the site’s stability and security (the legal basis is Article 6 (1) f) GDPR):

  • IP address
  • Date and time of visit
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of request (specific site)
  • Access status/HTTP status code
  • The amount of data transferred in each case
  • Website from which the request is made
  • Browser
  • Operating system and its interface
  • Language and version of browser software

We store this information, but without your IP address, in log files and erase it after 338 days for security reasons. The data in the log files are stored separately from your other data. The data are stored for a longer period only in individual cases (e.g. in the event of a suspicion of misuse or fraud). In such cases, the respective log files are stored until the matter has been investigated and any subsequent necessary measures have been completed.

3. Use of cookies

We use cookies on our website on the basis of Article 6 (1) f) GDPR. The background for the use of cookies is our interest in optimising the website, which is to be considered legitimate in terms of Article 6 (1) f) GDPR. Cookies are small text files that are linked and stored on your hard drive to the browser you use and by means of which the organisation that sets the cookie receives certain information. Almost all of the websites on the Internet use cookies. Cookies cannot execute any programs or transfer viruses to your computer. One of their purposes is to make our website generally more user-friendly for you. We use session cookies, for example, to recognise that you have already visited individual pages of our website. Such cookies are deleted automatically after you have left our website. We also use temporary cookies to increase user-friendliness; these cookies are stored for a specific time period on your end device, for example, for our voucher shop and the Facebook pixel. If you revisit our site to use our services, it is automatically recognised that you have already visited our website and what entries you have made and settings you have chosen so you do not have to enter everything again.

We also use cookies to statistically record and analyse the use of our website in order to optimise our services for you and to display information specifically tailored to you. These cookies enable us to recognise, when you visit our website again, that you were here previously. These cookies are automatically deleted after a defined period of time. You can adjust the settings of your browser so that no cookies are stored on your end device or a notice appears every time before a new cookie is set. Completely deactivating cookies may, however, result in the situation that you will not be able to use all the functions of our website.

4. Use of web analytics services/tracking

When you visit our website, we collect and process data automatically in order to understand the behaviour of visitors to our website so that we are able to optimise our website and tailor it to the visitors’ interests. The legal basis for the processing of your data is Article 6 (1) f) GDPR. We have a legitimate interest in carrying out web analyses on a pseudonymous basis in order to better understand our users, to optimise our website and to determine whether our internet advertising achieves the desired results.

A detailed description of the services we use and on how your personal data are processed can be found in the following relevant descriptions of the services. You can object to the use of these services by way of an opt-out. Please note, however, that you may then not be able to use all of the functions of our website.

We use the following web analysis services on our website:

Google Analytics

On our website, we use the web analysis service Google Analytics (with anonymization function) provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The purpose of the Google Analytics component is to analyse the visitors’ use of our website. As our processor pursuant to Article 28 GDPR, Google provides us with reports by way of which we can display and analyse the activities on our website. In doing this, a Google Analytics cookie is stored on the device via which you visit our website. When individual pages of this website are called up, the Google Analytics component automatically causes the internet browser on your device to transfer data to Google for the purpose of online analysis. During this technical process, Google receives information about your personal data, in particular, the information about the browser type/version, the operating system used, the page you visited previously, the host name of the accessing device, the IP address and the time of the request, which enables Google to track the origin of visitors and clicks, among other things. These data are not merged with other data about you, however. We also use the function by which the IP address of your internet connection is automatically abbreviated by Google and thus anonymised if our website is accessed from a Member State of the European Union or from another Contracting State to the Agreement on the European Economic Area. If, in an exceptional case, data are processed outside the EEA where the level of data protection does not correspond to the European level of data protection, the processing is based on the EU-US Privacy Shield: You can object to the use of cookies either by configuring your internet browser so that cookies are generally not stored or by clicking here. Alternatively, you can also use the browser add-on that you can download and install here: By installing the browser add-on, you can object to the use of cookies. If your device is deleted, formatted or reinstalled at a later time, you must reinstall the browser add-on. You can obtain more information and Google’s applicable data privacy policy at and Google Analytics is explained in more detail here:

5. Use of marketing services/targeting

There is no collection and processing of data for this purpose.

6. Information on the use of social plug-ins

There is no collection and processing of data for this purpose.

7. Integration of third-party content

Third-party content is integrated into some parts of our website. This includes, for example, videos, map services, images or font types. In connection with integrating such content, it is technically necessary for us to disclose your IP address to the third-party providers so that they can display the content for you. We do not store your IP address for the purpose of integrating third-party content. Based on your IP address, the use of cookies and other technologies (e.g. pixel tags, meaning invisible images), the third-party providers may track your surfing habits and in this way process other technical information in addition to your IP address (including browser type/version, operating system used, website previously visited, the host name of the device accessing the page, the time and other information regarding the use of our website). Your consent is obtained in order to allow for the use of cookies and other technologies and disclosure of your IP address by us to the third-party providers in such way. You may withdraw your consent given in this way at any time with effect for the future. Please note, however, that if you refuse or withdraw your consent you may not be able to use all of the functions of our website. A detailed description of the parties whose content we integrate on our website and on how your data are processed can be found in the following relevant descriptions regarding the integrated content.


There is no collection and processing of data for this purpose.

Google Maps

Google Maps (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy policy: It is possible to opt out at:

8. Google reCAPTCHA

We use Google’s reCAPTCHA service, which protects our website against spam and misuse. The service prevents automatic software (also known as bots) from carrying out abusive activities on our website, meaning that it checks whether the input provided is in fact typed in by a human being. In doing this, Google collects the following data:

  • Referrer (the address of the page on which the captcha is used)
  • The user’s IP address
  • Google account (if the user is logged in to his Google account, this is recognised and linked)
  • The user’s input behaviour (e.g. speed with which the user fills in the boxes of the form, order in which the user selects the text boxes) is used to improve Google’s recognition of patterns
  • Browser, browser size and resolution, browser plug-ins, date, language settings
  • The website’s document presentation instructions (CSS) and scripts (Java script)
  • Mouse and touch events on the website

The legal basis for the processing of your data is Article 6 (1) f) GDPR. We have a legitimate interest in effectively avoiding spam, because sorting out spam manually can involve very great effort and costs. Should you not agree to this, you will unfortunately not be able to use the comment function.
Google also reads the cookies of other Google service providers such as Gmail, Search and Analytics. All the aforementioned data are sent to Google in encrypted form. Personal data from the input boxes of the relevant form are not retrieved or stored. You can find more information on Google’s data privacy policy at

9. Email and contact form

The personal data relating to general enquires sent to us by email or via the contact form are stored only for the purpose of the relevant correspondence. The data we receive are stored only for the period of time required for the relevant correspondence. The legal basis for the processing of your data in connection with general enquiries is Article 6 (1) f) GDPR. We have a legitimate interest in processing your data in order to ensure that you can contact us quickly and that your enquiry is processed in accordance with your interests. If you send us specific enquires regarding your booking or our offers by email or via the contact form, the relevant personal data are processed only for the purpose of initiating the contract or implementing your booking. The legal basis for this processing is Article 6 (1) b) GDPR.

10. Data processing for advertising purposes

Sending out newsletters

There is no collection and processing of data for this purpose.

Product recommendations

There is no collection and processing of data for this purpose.

11. Data transfer to third parties and across international borders

Your data, including your personal data, are forwarded in compliance with statutory requirements to other group companies, branches, sites, data processing centres or service providers that may not be based in your home country. For this purpose, either we conclude corresponding agreements regarding the processing of data on behalf of the controller pursuant to Article 28 GDPR or the data are processed for the purpose of performing or initiating the contract (the legal basis for this is Article 6 (1) b) GDPR).

Even if the data protection provisions and other laws in these various countries may not be as strict and as extensive as in your home country, we nevertheless implement the measures set out in Articles 45 and 46 GDPR (such as privacy shield or standard contractual clauses provided by the European Commission) in order to ensure that your personal data are protected in accordance with the information provided in this data privacy policy. We are happy to provide a copy of the measures implemented in each case. Please contact our data protection officer at the address provided above for this.

12. Security

In particular, we implement the technical and organisational measures required pursuant to Article 32 GDPR in order to protect your personal data administered by us against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security measures are continually improved in accordance with technological developments. Only few authorised persons and persons subject to special data protection obligations who generally deal with data in technical or editorial terms have administrative access to the data. Otherwise, data protection for employees in our company is strictly separated according to the respective functional areas.

13. Your rights

Withdrawal of consent

You may withdraw your consent to the processing of your data at any time with effect for the future. This does not affect the legitimacy of the processing of your personal data prior to the date of withdrawal.

Right to object

Under the conditions set out in Article 21 (1) GDPR, data subjects may object to the processing of data on grounds relating to their particular situation. The abovementioned general right of object applies to all processing purposes described in this privacy policy, which are processed on the basis of Article 6(1)(f) GDPR, or for the purpose of direct advertising. We are required to implement such a general right to object only if you are able to present reasons of overriding importance (e.g. a possible risk to life or health).

Your other rights

You have the following rights with respect to your personal data:

  • Right of access (Articles 15 (1) and 15 (2) GDPR)
  • Right to rectification (Article 16 (1) GDPR)
  • Right to erasure (Article 17 GDPR)
  • Right to restriction of processing (Article 18 GDPR)
  • Right to object to the processing (Article 21 GDPR)
  • Right to data portability (Article 20 GDPR)

To assert your rights, please contact our data protection officer at the address provided above.

14. Right to lodge a complaint with the supervisory authority

You also have the right to lodge a complaint with the supervisory authority regarding our processing of your personal data.